Refunds & Returns Policy

Last Updated: 2025
Website: lightingstoredubai.com
Business Name: Lighting Store DXB
Email: Sabluxdubai@gmail.com
Address: International City, Dragon Mart 1, Dubai

At Lighting Store DXB, we strive to provide reliable lighting products and ensure every customer enjoys a smooth shopping experience. This Refunds & Returns Policy explains how returns, exchanges, and refunds work when purchasing from lightingstoredubai.com.

1. Eligibility for Returns

Customers may request a return or exchange under the following conditions:

1.1 Acceptable Reasons for Return

  • The product arrived damaged or defective

  • The item received is incorrect or incomplete

  • The product does not function as described

  • The customer received a different model than what was ordered

1.2 Non-Eligible Items

Certain products cannot be returned, including:

  • Items damaged due to misuse, incorrect installation, or negligence

  • Products without original packaging

  • Used or modified lighting products

  • Clearance or final-sale items

2. Return Timeframe

To qualify for a return:

  • The request must be submitted within 3 days from the date of delivery.

  • Items must be returned within 5 days after the return request is approved.

Returns submitted after these timeframes may be refused.

3. Condition of Returned Products

Returned items must meet the following conditions:

  • Must be unused and in original condition

  • Must include all accessories, manuals, and original packaging

  • Must not show signs of installation or tampering

  • Must include proof of purchase (order number or invoice)

Items that do not meet these standards may be rejected or subject to a reduced refund.

4. How to Initiate a Return

Customers can start a return by contacting us:

📧 Email: Sabluxdubai@gmail.com

When submitting the return request, customers should include:

  • Full name

  • Order number

  • Description of issue

  • Photos or videos of defects (if applicable)

We will respond within 24–48 hours with return instructions and approval status.

5. Return Shipping Costs

  • If the return is due to defects, damage, or an error on our part, Lighting Store DXB covers all return shipping costs.

  • If the return is due to customer preference, the customer is responsible for return shipping fees.

Return shipping fees, if applicable, are non-refundable.

6. Inspection & Approval of Returned Items

Once the returned product is received, our team will:

  • Inspect the item within 3–5 business days

  • Verify the condition and reported issue

  • Approve or decline the refund request

We will notify the customer of the outcome via email.

7. Refund Process

If the return is approved:

  • Refunds will be issued to the original payment method

  • Processing may take 5–10 business days, depending on the payment provider

  • In cases where payment reversal is not possible, we may offer store credit

Shipping fees (if originally charged) may not be refunded unless the return is due to our error.

8. Exchanges

Customers may request an exchange instead of a refund under the following:

  • Exchange for the same product model

  • Exchange for a similar item of equal value (if available)

If the replacement item is unavailable, a refund will be offered instead.

9. Order Cancellations

Orders can be canceled before dispatch without charge.
If the order has already shipped, customers must follow the standard return process once the product is delivered.

10. Damaged or Defective Products

If a product arrives damaged or not functioning:

  • Customers must report the issue within 48 hours of delivery

  • Photos or videos are required for verification

  • Replacement, refund, or store credit will be issued at no cost to the customer

11. Incorrect or Missing Items

If an order is delivered incorrectly:

  • Notify us within 6 hours

  • Provide photos of the received items

  • We will arrange replacement or correction immediately at no extra charge

12. Non-Returnable Situations

We may refuse a return if:

  • The product was used or installed

  • The item is damaged after delivery

  • The product was altered, customized, or modified

  • The original packaging or accessories are missing

13. Contact Information

For all return or refund inquiries, contact us:

Lighting Store DXB
📧 Email: Sabluxdubai@gmail.com**
📍 Address: International City, Dragon Mart 1, Dubai**

Our support team is available to assist with any concerns or questions.

14. Policy Updates

We reserve the right to update or modify this Refunds & Returns Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.